Privacy Policy

1. Who we are

LiveStack (the “Platform”, “App”, or “Service”) is a livestock and aquaculture farm-management platform delivered through mobile applications, a web application, and USSD/offline channels. It helps farmers and farm teams track animals and groups, manage feed and inventory, record health and breeding events, monitor financial performance, collaborate with team members, and obtain insights through our AI assistant, “FarmBot”.

The Platform is owned and operated by Vannah Technologies (“Vannah”, “we”, “us”, or “our”), a company based in Accra, Greater Accra Region, Ghana. For the purposes of Act 843 and equivalent laws, Vannah Technologies is the data controller responsible for your personal data, except where the Platform processes data on behalf of a farm or organisation account, in which case that account holder may be a controller and Vannah a data processor.

2. Scope of this policy

This policy applies to all users of LiveStack worldwide, including farm owners, farm managers, team members, and individuals invited to or interacting with a LiveStack account through any channel (mobile, web, USSD, or SMS). By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood this policy.

3. Definitions

• Personal data — any information relating to an identified or identifiable living individual.
• Processing — any operation performed on personal data (collection, storage, use, disclosure, deletion, etc.).
• Data subject — the individual to whom personal data relates.
• De-identified / anonymised data — data that has been processed so that it can no longer reasonably be linked to an identifiable individual.
• Aggregated data — statistical or combined data that does not identify any individual.
• Sub-processor / service provider — a third party engaged by Vannah to process data on our behalf.
• Partner institution — a financial institution, non-governmental organisation (NGO), cooperative, or insurer with whom data may be shared, with your consent, to facilitate services to you.

4. Personal data we collect

We collect the following categories of data, depending on how you use the Platform:

We do not intentionally collect special categories of sensitive personal data (such as health, biometric, or political data about you as an individual). Please do not submit such data into free-text fields.

5. How we collect your data

• Directly from you — when you register, set up a farm, enter records, message FarmBot, or contact support.
• Automatically — through your use of the Platform, via logs, diagnostics, and analytics tools, including data cached on your device for offline use and later synchronised.
• From other users — when a farm owner or manager invites you to a farm or records information about a team member.
• From third parties — from our service providers (e.g. communications gateways) and, where you request it, from partner institutions involved in providing services to you.

6. Lawful bases for processing

We rely on one or more of the following lawful bases under Act 843 and, where applicable, the GDPR:

• Performance of a contract — to provide the Platform and the features you request.
• Consent — for optional processing such as sharing data with partner institutions, certain analytics, marketing, and use of data to train or improve AI features. You may withdraw consent at any time.
• Legitimate interests — to operate, secure, maintain, and improve the Platform; to develop new features; to produce aggregated and de-identified insights and benchmarks; and to prevent fraud and abuse, provided these interests are not overridden by your rights.
• Legal obligation — to comply with applicable law, regulation, or lawful requests from authorities.

7. How we use your data

We use personal data to:

• create and manage your account and farm/team structure, and authenticate you;
• provide, operate, synchronise, and support the Platform across mobile, web, USSD, and offline channels;
• generate reports, analytics, cycle performance, and other insights you request;
• operate and improve FarmBot and other AI-assisted features (see Section 8);
• produce aggregated and de-identified statistics, benchmarks, and industry insights that we may use, publish, or commercialise — these never identify you;
• with your consent, facilitate access to financing, grants, insurance, advisory, and other support from partner institutions (see Section 10);
• communicate with you about service updates, security, and (where permitted) new features and offers;
• maintain the security, integrity, and reliability of the Platform, and detect and prevent fraud, abuse, and unlawful activity;
• comply with legal obligations and enforce our Terms of Service.

8. Artificial intelligence & automated processing (FarmBot)

The Platform includes AI-assisted features, including the FarmBot assistant, which may process your messages and farm data to answer questions, suggest actions, and perform tasks you request. To deliver these features, your inputs may be processed by trusted AI service providers acting as our sub-processors.

Consent to use data to improve AI. Where you have given consent, we may use your data — including de-identified, pseudonymised, and aggregated data derived from your account and your interactions with FarmBot — to develop, train, fine-tune, test, and improve our AI models, features, and the Platform generally. We design our AI-improvement processes to use de-identified data wherever practicable. You may withdraw this consent at any time via your settings or by contacting us, after which we will cease using your data for AI-model improvement going forward (this does not affect models already trained).

FarmBot may use automated processing to generate suggestions. Such suggestions are informational only and are not professional veterinary, financial, legal, or insurance advice. You remain responsible for decisions you make. You have the right to request human review of, express your view on, and contest any decision based solely on automated processing that produces legal or similarly significant effects on you.

9. How and with whom we share your data

We do not sell your personal data. We share data only as described below:

10. Sharing with financial institutions, NGOs & insurers

A core purpose of LiveStack is to help farmers access finance, grants, insurance, and support. Accordingly, with your consent, we may share relevant account, farm, operational, and financial-performance data with partner financial institutions, NGOs, cooperatives, development partners, and insurers so that they can assess eligibility for, offer, and administer loans, grants, insurance, advisory, and related services to you.

Where you request or accept such a service, you authorise this sharing. Each partner institution is an independent controller of the data it receives and processes it under its own privacy policy and the agreement you enter into with it. We are a facilitator only: we do not lend, underwrite, insure, or guarantee any decision, outcome, amount, or approval, and we are not responsible for a partner's decisions or services. You may decline or withdraw consent to this sharing at any time, though doing so may prevent us from facilitating those services.

11. International data transfers

We and our service providers may store and process data on servers located outside Ghana, including in other jurisdictions. Where we transfer personal data internationally, we take reasonable steps to ensure an adequate level of protection consistent with Act 843 and, where applicable, the GDPR — for example through appropriate contractual safeguards with our providers. By using the Platform, you acknowledge that your data may be transferred to and processed in such locations.

12. Data retention

We retain personal data for as long as your account is active and for as long as necessary to provide the Platform, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will delete, anonymise, or de-identify it. Aggregated and de-identified data may be retained indefinitely. Upon a valid deletion request, we will delete or anonymise your personal data unless we are required or permitted by law to retain it.

13. How we protect your data

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, and alteration, including encryption in transit, access controls, authentication, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials and devices secure. In the event of a personal-data breach likely to cause significant harm, we will notify affected users and the Data Protection Commission as required by law.

14. Your data-protection rights

Subject to applicable law, you have the right to:

• access the personal data we hold about you;
• rectify inaccurate or incomplete data;
• erase your data ("right to be forgotten"), where applicable;
• restrict or object to certain processing, including processing based on legitimate interests and direct marketing;
• withdraw consent at any time where processing is based on consent (including AI-improvement and partner-sharing);
• data portability — receive your data in a structured, commonly used format, where applicable;
• not be subject to a decision based solely on automated processing that significantly affects you, and to request human review;
• lodge a complaint with the Data Protection Commission of Ghana or your local supervisory authority.

To exercise any right, contact us at legal@vannahtech.com. We will respond within the period required by law. We may need to verify your identity before acting on a request.

15. Children and minors

The Platform is intended for users who are at least 18 years of age (the age of majority in Ghana). We do not knowingly collect data from anyone under 18 acting on their own behalf. A minor may only appear in or use the Platform under the account and supervision of a consenting parent, legal guardian, or farm owner who accepts our Terms on the minor's behalf and is responsible for that use. If we learn that we have collected data from a minor without appropriate consent, we will delete it.

16. Cookies, analytics & tracking

Our web application and services may use cookies and similar technologies and analytics/diagnostics tools to operate the Platform, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect functionality. Our mobile apps may use device identifiers and SDKs for analytics and crash reporting.

17. Third-party links and services

The Platform may link to or integrate third-party websites and services (including partner institutions). We are not responsible for the privacy practices of those third parties. Please review their policies before providing data to them.

18. Changes to this policy

We may update this policy from time to time. We will post the updated version with a revised “Last updated” date and, where changes are material, provide additional notice. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

19. How to contact us & lodge complaints

For any questions, requests, or complaints about this policy or your data, contact:

Vannah Technologies
Data Protection / Legal
Accra, Greater Accra Region, Ghana
Email: legal@vannahtech.com
Web: vannahtech.com

If you are not satisfied with our response, you may contact the Data Protection Commission of Ghana (dataprotection.org.gh) or, if you are outside Ghana, your local data-protection supervisory authority.